Terms of Service

1. To be able to use all the possibilities and functionalities of the Venga Services, the User must first register and accept the following conditions:
   1. You must provide the identification information requested through the corresponding form so that we, or any service provider we designate for such purposes, can carry out the "Know Your Customer" procedures and obligations (as indicated below). By doing so, you must also read and accept these General Terms and Conditions and accept the Venga Privacy Policy. We reserve the right, at our discretion, to reject the registration of the User, for example, if there are reasonable doubts about the identity of a User, the existence of duplicate accounts related to the same User or if there are well-founded doubts about the activity of a User.
   2. The User confirms that they are at least eighteen (18) years old and have the legal capacity to enter into agreements.
   3. The User agrees to provide accurate, current and complete information during the registration process. It is your responsibility to ensure that the information you provide is correct, timely, complete, accurate and kept up to date. In this regard, keep in mind that you can update the information we have through the settings available in the Application or by contacting our Support team here. If there is a justified reason to suspect that the information you have provided has errors, is inaccurate, is outdated or incomplete, we will have the right to send you a query notice or request for correction, directly delete the relevant materials or suspend your operations with Venga until the previous errors are resolved. We will not be liable for any damage caused as a result of incomplete, inaccurate or incorrect User information, and the User will assume any direct or indirect loss and the adverse consequences arising from the previous actions.
   4. The User acknowledges and agrees that their admission as a client of Venga will be conditioned on compliance with applicable legal, regulatory and tax transparency obligations, including those derived from Directive (EU) 2023/2226 and its successive modifications (DAC 8). For these purposes, the User undertakes to provide in a true, updated, complete manner and within the period, all tax information and documentation that Venga may request from them to comply with its reporting obligations before the competent tax authorities. Refusal, lack of response, unjustified delay, provision of incomplete, false, inaccurate or outdated information, or the impossibility of verifying the information provided, shall empower Venga to reject your registration as a client of Venga, or limit, suspend or cancel your operations with Venga, without prejudice to any other measure that results necessary in accordance with the applicable regulations.
   5. The User confirms that their use of Venga’s Services has not previously been suspended or terminated.
   6. The User is responsible for keeping their login credentials for the App secure, including their username and password. Do not share this information with anyone else and notify us immediately if you suspect that unauthorised access to your account has occurred.
   7. Venga Services may only be used by you and you are prohibited from using them on behalf of other persons or entities. It is strictly prohibited to sell, transfer or assign your Venga user profile to third parties. We reserve the right to suspend, freeze or cancel any transactions on Venga carried out by persons other than the User.
   8. The User confirms that they do not reside in or are not located in any jurisdiction included on national or international sanctions lists and/or any other jurisdiction where we have restricted the use of Venga’s Services. You further represent and warrant that you are not included on any trade embargo or economic sanctions list, nor on the Office of Foreign Assets Control (OFAC) list of Specially Designated Nationals, nor on the US Department of Commerce list of sanctioned persons or entities. You also represent and warrant that you are not involved in criminal activities or any attempt at fraud. You further agree to comply with these restrictions and acknowledge that we may suspend or terminate your account on Venga if you breach any of them. We reserve the right to modify or expand our internal customer admission criteria at our sole discretion.
   9. Venga’s Services are not available to citizens or residents of the United States of America. By applying to register as a Venga User, you represent and warrant that you are not a citizen or resident of the United States, nor do you access or use Venga’s Services from the United States. We reserve the right to cancel your account on Venga if it is determined that it has been created or used by US citizens or residents.

2. To comply with global and local regulations and obligations for the prevention of money laundering and terrorist financing (AML/CFT), we must initiate and carry out a Know Your Customer process before admitting you as a User, and client, of Venga. Before contracting Venga Services, you must pass through our identity verification procedures.

   The User acknowledges and agrees that, as a prior and indispensable requirement for their admission as a client and user of Venga, they must undergo an identity verification procedure carried out by non-face-to-face means, which may be conducted directly by Venga or through external providers authorized for such purpose. Said procedure may include, among other means, facial image capture, presentation of a valid identity document and the making of a video recording of the identification process. The User, through the acceptance of these General Terms and Conditions, provides their express consent for Venga to retain the full recording of the verification process, as well as any personal data collected during the same, during the legally established periods and with the purpose of complying with obligations regarding the prevention of money laundering and terrorist financing, as well as any other applicable regulatory obligations. The refusal of the User to undergo the aforementioned procedure or to provide the consent described herein will prevent the registration of the User as a client of Venga. It is possible that Venga may request certain information about you and the purpose of your activity on Venga. Furthermore, and in accordance with our internal AML/CFT policy, you agree to undergo AML/CFT procedures. We reserve the right to request additional information and documents, the objective of which, among others, is to identify our users and verify their origin of funds and/or wealth.

3. The personal information of Users will be used, in accordance with Venga's Privacy Policy, to verify the identity of Users, identify signs of money laundering or terrorist financing, identify links with activities subject to embargo, identify persons subject to international economic sanctions, fraud and other financial crimes, or for any other legal purpose that we may indicate to you.
4. As indicated in Venga's Privacy Policy, Users agree that we will maintain a record of this information while their Venga Accounts (as defined below) remain active and, subsequently, although duly blocked, during the time necessary to be able to respond to eventual legal or contractual liabilities that could arise.
5. We reserve the right to request proof that you comply with all the mentioned conditions. Furthermore, even if you comply with all of them, we reserve the right to determine your eligibility to contract Venga Services. By performing these inquiries, you acknowledge and consent to the disclosure of your personal information to fraud prevention or financial crime prevention agencies.

1. Venga applies and charges fees for the provision of the Services. Consequently, to use your Venga Account and receive Venga Services, the User agrees to pay fully and punctually all applicable fees related to the use of the corresponding Venga Services.
2. The user can consult the breakdown of applicable fees on Venga's website, available at this link
3. In cases where Venga initiates the closing of the account in accordance with point 7.2., and after having requested the User to withdraw their funds, a fixed closing fee will apply if the User takes no action within the period granted.
4. We reserve the right to modify the fees applicable to Venga Services. Any change in these fees will be governed by the provisions for the modification of these General Terms and Conditions.

1. Venga has implemented security measures in relation to the provision of Venga Services. Notwithstanding the foregoing, the actions of each user can entail various risks.
2. In this regard, Users are and will remain responsible for maintaining the confidentiality of their User identification number and password, as well as all activities carried out through Venga (including, among others, the disclosure of information, the request for consent or the submission of various rules agreements, the renewal of agreements or the purchase of services online, etc.). In accordance with the foregoing, Users agree to the following:
   1. Create a strong password, different from those you usually use, and maintain a high level of control and security over your login details.
   2. To ensure that the email address and telephone number provided are correct at all times, so that we can notify each User of any issues that may affect the security of their Venga account. Furthermore, and consequently, Users must ensure they protect access to the aforementioned email address and telephone number.
   3. Notify us immediately and without delay if a User becomes aware of any unauthorised use of their Venga Account, the disclosure or leakage of their password, or any other circumstance constituting a security breach.
   4. Strictly comply with the security, certification, trading, deposit and withdrawal mechanisms or processes of Venga’s Services.
   5. Ensure you log out of Venga by following the correct steps at the end of each session.The user understands that improper logout may result in data loss, and although we will do our utmost to cooperate with you to mitigate such losses, we cannot and will not be liable for any loss arising from your failure to comply with the provisions of this paragraph.
   6. We will not assume any responsibility for loss, damage or consequence, financial or otherwise, caused by the authorized or unauthorized use of a User's Venga Account and their Venga Account credentials.

1. The use of Venga Services can entail, due to its nature, significant risks. Therefore, we remind you that you must fully understand and evaluate the risks involved in operating with crypto-assets before performing any operation. In line with the foregoing, we recommend that the User carefully evaluate their risk tolerance before trading crypto-assets. The details of said risks are as follows:
   1. Regulatory risk: Users may suffer losses due to modifications to national laws, regulations or macro-policies that can influence the normal trading of crypto-assets.
   2. Compliance risk: Users may suffer losses if their crypto-asset trading breaches national laws or regulations.
   3. Investment return risk: the crypto-asset market is unique, never closes, with prices fluctuating in a wide range. Users could suffer losses in the market.
   4. Commercial Risk: The successful transfer depends on the mutual consent of the transferring parties, and we do not commit to or guarantee any successful transfer.
   5. Force Majeure Risk: In the event of natural disasters, wars, strikes, cyberattacks, and other unforeseeable, unavoidable, and insurmountable situations, we may be unable to operate normally, which could result in losses for Users. We will not assume any liability for User losses caused by force majeure.
   6. Delisting Risk: When a part of the crypto asset project faces bankruptcy, liquidation, or dissolution, or violates national laws and regulations, or at the request of a part of the project, we will remove the crypto asset from the list of supported crypto assets, which may result in losses for Users.
   7. Technical Risk: While the probability of a technical failure during crypto asset trading is remote, we cannot rule it out. If such a problem occurs, the User's interests could be affected.
   8. Operational risk: Users may face risks due to operational errors, such as transfers to the wrong accounts, violations of operating rules, etc.
   9. Account freeze risk: The User's account may be frozen or forcibly seized by judicial authorities in cases of debt fraud or suspected crimes.
2. The User acknowledges and agrees that they are solely responsible for the decisions they make with respect to the use of Venga Services, their investment options, methods and the operations they perform unilaterally. Neither their Venga Account nor their crypto-assets are insured against losses.
3. By using their Venga Account and Venga Services, the User acknowledges and agrees to be fully aware of the risks associated with Venga Services and crypto-assets, including the risks set forth in this clause. Consequently, the User acknowledges and agrees that, to the maximum extent permitted by applicable legislation, we will not be liable in any case for the losses or damages they suffer as a consequence of said risks. In particular, but without being limited to, the following:
   1. To the extent permitted by law, we will not be liable for any loss of profits, income, value, performance or data, nor for any direct or indirect damage suffered by the User or any third party not attributable to us.
   2. We are not responsible for the price instability of crypto-assets due to their high volatility.
   3. We will make every effort to keep the Venga Services active and available at all times. However, due to the vulnerabilities of the internet and of digital and virtual environments, the use of Venga may be temporarily suspended for legal or technical reasons, which could affect download times and the accessibility of the Venga Services.
   4. We shall not be held liable for access issues to Venga, regardless of their cause, including access issues caused by the User or a third party, required updates or maintenance, or force majeure events. Neither shall we be held liable for any financial consequences arising from the User's inability to access Venga or use the Venga Services.
   5. We shall not be liable to the User in the event of fraud, negligence, error, force majeure, technical failure of the User, or due to any of the foregoing caused by a third party.
   6. We shall not be liable for the illegal or contentious use of crypto-assets by any User or third party, nor for the loss or theft of crypto-assets in any form after they have been withdrawn from the public address provided by the User.
   7. We shall not be liable for issues beyond our control nor for subsequent financial damages, including any disclosure to a third party, whether intentional or unintentional, of the User's username, password, or other authentication method; the loss (including theft) by the User of their personal or professional device or devices, such as mobile phones or computers; and acts of third parties, including offenses or criminal acts, or any security breach of the User of any kind, and any resulting direct or indirect damage.
   8. We shall not be held liable for any issue or financial damage resulting from cyberattacks, malware, ransomware, failures, hacker attacks, or viruses (whether or not they affect computers) that we (or any of our affiliates) could not reasonably foresee or mitigate.
   9. We assume no liability for the operations of third-party services related to the execution of Orders or the transfer of crypto-assets, within the limitations provided for under applicable regulations.

1. For purposes of the present General Terms and Conditions, "Intellectual and Industrial Property Rights" shall mean all rights considered industrial property under any applicable legislation (including, among others, patents, trademarks, logos, trade names, designs, topographies of semiconductor products), intellectual property (including, among others, copyrights, related rights and sui generis rights on databases) and industrial secrets.
2. All intellectual and industrial property rights over Venga, including all contents and individual elements making up Venga (such as, among others, images, designs, software, methodologies, technology, documentation, instructions or technical or technological, operational, organizational or functional knowledge, and systems of all kinds), belong to us, either originally or through the corresponding license agreements, exclusively. Consequently, Users will not retain any intellectual property rights over Venga nor over its various elements individually considered, the exclusive ownership of which will correspond to us (originally or through the corresponding license).
3. Users shall not perform any action nor take any measure that can harm the validity or prestige of our Intellectual Property Rights. In line with the foregoing, Users must refrain from performing any reproduction, adaptation, combination, integration into other applications, arrangements or any other manipulation or transformation, as well as any form of public communication or distribution, in relation to all content accessible through Venga, except with our prior, written and express authorization. Even so, they shall refrain from doing so through procedures other than those specified and provided through Venga for Users, who, under no circumstances, may perform any download, printing, copying or transfer of content to any medium, altering or modifying the provided content, in a form that differs, omits, adds, modifies or contradicts with respect to the messages or information displayed and provided through Venga.
4. Users undertake to indemnify Venga and keep it harmless from any damage, loss, cost and expense, including legal costs and attorneys' fees, resulting from any action, claim, demand, complaint or proceeding of any kind against us, derived from the use or exploitation of Venga (or of any of the elements and contents of Venga considered individually) by a User.
5. Except as otherwise provided in these General Terms and Conditions, through the permitted use of Venga, no other license nor authorization of any kind is granted to Users over the Industrial and Intellectual Property Rights of Venga nor over any right related to Venga, its additional or related services, nor to the contents hosted therein.
6. Crypto-assets commercialized through Venga will not be considered original literary, artistic or scientific creations. Therefore, they will not be considered intellectual property nor be subject to any protection of intellectual property rights, without prejudice to the rights that may correspond to the underlying assets.
7. Notwithstanding the foregoing, the works represented through crypto-assets commercialized on Venga may be protected by intellectual property rights. The mere acquisition of a crypto-asset through Venga does not imply the transfer of any intellectual property rights over said underlying asset. Any transfer of intellectual property rights over the underlying asset must be performed in a due and express form, and be limited to what is established in the corresponding license agreement.

To obtain more information on how we collect, use, store, protect and share your personal data, read our Privacy Policy and our Cookies Policy.

1. Communication between Venga and the User will be performed through the following means: (i) the Application, which constitutes the main channel of communication and interaction; and (ii) the customer service available in the Application and website of Venga.
2. User authentication will be performed through the identification and security mechanisms established by Venga at each time, which will include, as a minimum, password and double-factor authentication (2FA), through SMS, email or authentication applications.
3. The User must create a secure password to access the platform, composed of a minimum of eight (8) characters and including, at least, uppercase letters, lowercase letters, numbers and a special symbol. Likewise, the User must verify the ownership of the email address provided through the introduction of a one-time password (OTP) sent to the indicated email. Venga may apply equivalent verification mechanisms regarding the User's telephone number. Additionally, Venga may allow the use of biometric authentication mechanisms compatible with the User's device, exclusively with the purpose of facilitating a more agile and secure access to the application.
4. By accepting these General Terms and Conditions, you consent to receive notifications and emails about your account activity, security alerts, promotions and updates of services. While we endeavor to guarantee the timely delivery of notifications, we do not guarantee the availability nor the accuracy of these services at all times. We collect and process the personal data of Users according to our Privacy Policy, which details how your information is used, stored and protected. You can manage your notification preferences and cancel your subscription at any time through the settings of your Venga Account or by following the instructions to cancel the subscription included in our emails.

1. To the maximum extent permitted by applicable legislation, the Venga Services, any material provided by us, the Application, your Venga Account and any product, service or other item provided by us or on our behalf are provided "as is" and "as available", without warranty nor representation of additional modification to that stipulated in these General Terms and Conditions. We expressly disclaim, and the User waives by the present Agreement, to the maximum extent permitted by consumer protection regulations, any warranty of any kind, whether express or implied, including, among others, warranties of merchantability, fitness for a particular purpose, absence of breach or warranties arising from the course of performance, course of dealings or trade usages. Notwithstanding the foregoing, we do not represent nor warrant that the Application, the Venga Services nor any of our other means are accurate, complete, reliable, current, free of errors or of viruses or other harmful components.
2. We do not guarantee that an Order will be executed, accepted, registered nor remain open. Except for the express representations, agreements and rules stipulated in these General Terms and Conditions, the User acknowledges and agrees that, when performing transactions in their Venga Account, they do not rely on any other representation or agreement, written or oral, for the use and access to the Venga Services. To the extent permitted by law, notwithstanding the foregoing, the User understands and agrees that we will not be liable for any loss or damage of any kind resulting from or related to: (a) any inaccuracy, absence or omission in the data related to the prices of crypto-assets, (b) any error or delay in the transmission of said data, (c) an interruption in the availability of said data, (d) regular or unscheduled maintenance performed by us and the resulting service interruption and any change resulting from said maintenance, (e) any damage suffered by the actions, omissions or breach of these conditions by other Users, (f) any damage caused by unlawful actions of third parties or actions not authorized by us; and (g) other disclaimers established in the General Terms and Conditions or any other term and/or policy issued by us.
3. Nothing in these General Terms and Conditions shall have the effect of excluding or limiting our legal liability under applicable law in the event of (i) death or personal injury, (ii) fraudulent representation or fraudulent concealment of defects in the Venga Services, (iii) losses and expenses caused by willful misconduct or gross negligence, (iv) breach of a contractual warranty regarding the quality of the Venga Services (if any), or (v) other cases where liability cannot be excluded or limited contractually (such as, for example, under applicable product liability regulations).

1. In no case shall we, and our shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or subcontractors be liable for any direct or indirect, material or immaterial damage, including, among others, direct or indirect damages for loss of data, information, income, profits or other financial activities or benefits derived from the breach or poor execution of the General Terms and Conditions by the User, fraud, negligence or error attributable to the User, breach of security standards or data breach attributable to or permitted by the breach by the User of all or part of the security standards and principles that the User is responsible for complying with, in case of force majeure, in case of technical failure not attributable to us, or actions of third parties.
2. To the maximum extent permitted by applicable laws, under no circumstance shall we and our shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or subcontractors be liable for any performance, non-performance or negative performance of the Venga Services, nor of any other product, service or item provided by or on our behalf, whether under contract, law or liability of another source, even if we have been informed of the possibility of such damages, except in the case of a final court judgment establishing that the damages have resulted from gross negligence, fraud, willful misconduct or violation of law on our part.
3. To the extent permitted by applicable law, our liability and that of our respective shareholders, members, directors, executives, employees, attorneys, agents, representatives, suppliers or subcontractors arising from the services provided by or on our behalf in relation to any performance, non-performance or improper performance of the Venga Services, or any other product, service or other items, whether by contract, law, liability or otherwise, shall not exceed the amount of fees that the User pays us according to these General Terms and Conditions during the twelve-month period immediately preceding the event giving rise to the claim of liability.

To the maximum extent permitted by applicable laws, Users agree to fully indemnify us and hold us and our shareholders, members, directors, executives, employees, attorneys, agents, representatives, suppliers or subcontractors harmless against any claim, action, proceeding, investigation, demand, lawsuit, costs, expenses and damages (including attorneys' fees, fines or penalties imposed by any regulatory authority) arising from or related to: (i) your use or conduct in relation to the Venga Services, (ii) your breach of these General Terms and Conditions, or (iii) your violation of any law, regulation or rights of third parties applicable in relation to your use of Venga Services.

1. Venga has implemented technical and organizational measures destined to prevent the materialization of risks derived from information and communication technologies (ICT) and minimize their impact, including, among others, access controls, segregation of duties, data encryption, secure credential management, secure configuration of systems and adoption of recognized industry standards and good practices. These measures are applied proportionally to the level of criticality of the assets and services, in consistency with the information security policy and with the ICT risk tolerance defined by Venga.
2. Likewise, mechanisms for continuous monitoring and early detection of incidents, vulnerabilities and emerging threats that could affect the operations or security of information have been established. To this effect, Venga uses key risk indicators (KRIs) and performance indicators (KPIs), which allow anticipating possible incidents, alerting on deviations from risk tolerance levels and evaluating the effectiveness of the controls and mitigation measures adopted.
3. All relevant information related to ICT risk management is documented, recorded and kept updated, guaranteeing traceability and transparency in each phase of the risk management cycle. The results of evaluations, treatments and controls are subject to follow-up and are periodically communicated to senior management and internal control bodies, and, when appropriate, to competent authorities, ensuring effective supervision and proper accountability.

1. Complaints and dispute resolution. If a User has any complaint, we urge them to first contact us so that we can address it in an appropriate and timely manner. Our goal is to address the concerns of Users through our customer service, without resorting to formal legal proceedings whenever possible. If a User wishes to submit a complaint or dispute with us, they can contact our customer service through different channels: online form available at https://support.venga.com/hc/es-es, through email: [email protected], available online at any time, or by sending a postal letter to the following address: Venga Europe S.L., Attn: Michael Stroev c/o Norrsken Barcelona, Passeig del Mare Nostrum, 15, 08039 Barcelona, Spain (delivery through Passeig Joan de Borbó Parking W), where we will assist them properly and provide them with a tracking number. All conversations in this respect will be confidential and will be subject to privacy and evidence rules applicable to the amicable resolution of disputes in a judicial proceeding. The complaints handling procedure can be consulted at the following link: https://venga.com/es/legal/complaints-handling-policy/
2. We will do everything possible to resolve the dispute as soon as possible. In this sense, we and the User agree to negotiate in good faith to resolve the dispute amicably. Venga will acknowledge receipt of any complaint or claim. The support team will work to offer a resolution to the complaint within a period that, except for exceptional circumstances duly communicated, shall not exceed thirty (30) business days from the receipt of the notification of the complaint or dispute.

3. If the dispute cannot be resolved satisfactorily and the User wishes to file a claim against us, they must notify it in writing through a "Complaint Notice" as a prior requirement. The Complaint Notice must be submitted through the corresponding online form, available on our website here. The Complaint Notice must include the following information: (1) personal data of the claimant, identification number and data of the legal representative, if applicable; (2) a detailed description of the nature and basis of the claim or dispute, including a reference to the crypto-asset service to which the claim refers and the specific object thereof; (3) a statement of the damage, loss or prejudice allegedly suffered; and (4) documentation supporting the mentioned facts and claims.

   The Complaint Notice can be sent to the email address [email protected] or by postal mail, following the instructions provided on Venga's website.

4. Governing law. Any dispute or claim arising from or related to these General Terms and Conditions shall be governed by Spanish common law, to the exclusion of its conflict of laws provisions.
5. If the User is a consumer, at their choice, they may file any claim arising from these General Terms and Conditions before the competent court in the Kingdom of Spain or before the competent court of the country of habitual residence of the User if said country is an EU Member State, whose courts shall be (to the exclusion of any other court) competent to resolve such disputes.
6. Entire agreement. The General Terms and Conditions constitute the complete agreement between the parties with respect to the use of Venga and the Venga Services, and replace all prior agreements, whether written or oral, regulating your Venga Account and the use you make of Venga and/or the Venga Services. No trade usage, practice or custom between the parties shall modify, interpret, supplement or alter these General Terms and Conditions.
7. If any part of these General Terms and Conditions is considered invalid or unenforceable for any reason or to any extent, the remainder of these General Terms and Conditions shall remain valid and enforceable, and the invalid or unenforceable part shall be applied to the maximum extent permitted by law until the dispute is resolved, said provision is replaced or your Venga Account is cancelled.
8. Force Majeure. In addition to what is established in Clause (6.1) above, we will not be liable for any delay or failure to perform these General Terms and Conditions due to any cause or condition beyond our reasonable control, which could not be reasonably foreseen at the time of its entry into force and whose effects could not be avoided with appropriate measures. If the impediment is temporary, the performance of the obligation stipulated here shall remain suspended, unless the resulting delay justifies the termination of the Contract. If the impediment is permanent, the Contract shall be terminated automatically without liability for us, and the parties shall be released from their obligations according to applicable legislation.
9. Assignment. The User may not assign nor transfer any right of use of the Venga Services nor any of their rights or obligations under these General Terms and Conditions without our prior written consent. Notwithstanding the foregoing, we may, without your prior written consent and upon prior notice, transfer, assign or subcontract any of our rights under the General Terms and Conditions to any of our affiliates or to any other entity that acquires direct or indirect control over us, or to any other entity in which we possess more than thirty percent (30%) of the total voting participation. In such case, your rights and obligations shall remain unaltered.
10. Legal notice for third-party websites. Links to third-party websites do not imply our endorsement of any product, service, information nor legal notice contained in them, nor guarantee the accuracy of the information contained. If users suffer losses when using these third-party products and services, we will not be liable for such losses. Additionally, given that we have no control over the general conditions nor privacy policies of third-party websites, users must carefully read and understand such conditions of use and policies. By using the third-party service, you agree to receive communications and notifications that external partners may send you about the status and updates of the service.